Privacy Statement

Sydney Olympic Park Authority Web Privacy Statement.


Last updated May 2023.

Sydney Olympic Park Authority takes the privacy of our patrons, clients, stakeholders and staff seriously and will protect privacy in accordance with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and health information under the Health Records and Information Privacy Act 2002 (HRIP Act). The Authority sits within the Department of Planning and Environment and adheres to the Department’s Privacy Management Plan and privacy policies.

Sydney Olympic Park Authority is committed to ensuring that personal information is:

  • only collected where directly required for an activity or service provided, and when doing so the purpose, intended recipients and whether it is required by law or is voluntary is clearly stated
  • only collected directly from the individual to whom the information relates, unless the individual has authorised the collection from someone else or the information relates to a person under the age of 16 years and has been provided by their parent or guardian
  • protected with necessary safeguards against loss, unauthorised access, misuse, modification or disclosure
  • not kept for longer than necessary and is disposed of securely
  • accessible on request from the individual on whom the information is held.

This page provides you with information on how privacy legislation protects your personal and health information and how we meet our obligations in respect of your information.


In this statement the following definitions apply:

“Anonymous Server Information” includes anonymous information for standard statistical analysis, such as:

  • IP address of the computer which accesses the website;
  • Date and time of visits;
  • Pages viewed;
  • Type of browser used; and
  • Operating system used to access the site.

“Customer” means any person who visits a website of the SOPA or who contacts SOPA through email, mail, fax, telephone or in person.

“Personal information” has the same meaning as contained in section 4 of the PPIP Act.

“PPIP Act” means the Privacy and Personal Information Protection Act 1998.

“Registered User” means a person who has registered to receive information from SOPA.

“SOPA” means the Sydney Olympic Park Authority ABN 68 010 941 405, a statutory body constituted under the Sydney Olympic Park Authority Act 2001 (NSW) of Level 8, 5 Olympic Boulevard, Sydney Olympic Park NSW 2127.

“SOPA Venues” means the following venues which are divisions of SOPA:

  • Sydney Olympic Park Aquatic Centre;
  • Sydney Olympic Park Athletic Centre;
  • Sydney Olympic Park Archery Centre;
  • Sydney Olympic Park Hockey Centre;
  • Sydney Olympic Park Quaycentre; and
  • Sydney Olympic Park Sports Halls.

“SOPA websites” include the websites found at the following URLs:

Who we are

SOPA is a NSW Government agency that is a division of the Planning and Environment cluster.

SOPA comprises of the following SOPA Venues:

  • Sydney Olympic Park Aquatic Centre;
  • Sydney Olympic Park Athletic Centre;
  • Sydney Olympic Park Archery Centre;
  • Sydney Olympic Park Hockey Centre;
  • Sydney Olympic Park Quay Centre; and
  • Sydney Olympic Park Sports Halls.

When you access SOPA Websites, your privacy is protected under the Privacy and Personal Information Protection Act 1998 and Health Records and Information Privacy Act 2002 (HRIP Act).

Personal information may only be disclosed in accordance with the exemptions provided under the PPIP Act. Any information you provide about yourself to the Authority will only be used in accordance with our Privacy Management Plan.

The plan sets out how SOPA complies with the principles of the PPIP Act and the HRIP Act.

What is personal information?

Personal information can be considered to be information that identifies you. The PPIP defines “personal information” as:

“Information or an opinion (including information or an opinion forming part of a database and whether or not in a recorded form) about an individual whose identity is apparent or can be reasonably be ascertained from the information or opinion”

Examples of personal information include:

  • a record which may include your name, address and other details about you
  • photographs, images, video or audio footage
  • fingerprints, blood or DNA samples.

Collection of personal information

SOPA collects personal information from our Customers through various mechanisms, including but not limited to: the SOPA Websites; mail, email, telephone; CCTV; physical forms; webcams; and photographs.

SOPA collects personal information from its Customers when they:

  • Visit the SOPA Websites;
  • Participate in on-line surveys or competitions via the SOPA Websites;
  • Join the Sydney Olympic Park Aquatic Centre Health Club Membership;
  • Enrol in the Sydney Olympic Park Aquatic Centre Swim School or Gymnastics Club;
  • Make a booking or enquiry for SOPA or SOPA Venues clubs, programs, sites, events and activities;
  • Book online to use the Sydney Olympic Park Sports Halls Badminton Courts;
  • Enter competitions, lucky door prizes, special offers or other entry forms;
  • Communicate with SOPA including through emails, hard copy mail, fax, telephone, feedback forms, our ‘Contact Us’ pages, and/or in person at our Visitor Centre or an office of SOPA;
  • Register for forms or newsletters eg. What's On Updates and Business Events News
  • Enter Sydney Olympic Park through Closed Circuit Television (CCTV).

The above are just some examples of when SOPA may collect personal information and is not an exhaustive list.

Please note the below:

  1. Closed Circuit Television (CCTV)
    SOPA has CCTV cameras in public areas, including inside venues and car parking facilities, for public safety and security monitoring. For more information on CCTV, please see SOPA CCTV Protocol.
  2. Analysis of CCTV footage
    Data collected from CCTV footage will be provided to a third-party service provider to run analytics to obtain insights into crowds present at venues. The insights obtained will assist SOPA in improving its security measures. 

    The footage used for data analytics will not be used to identify individuals and will be deleted by SOPA in accordance with our privacy policy once it is no longer required.
  3. Member Photo Storage
    Sydney Olympic Park Aquatic Centre Health Club stores member photos to help prevent fraud. If the Aquatic Centre issues you with a membership card, your image will be stored. The photo storage system will help stop someone else using your membership card and membership benefits. 

    Stored images can only be accessed by staff authorised to administer membership services at the Aquatic Centre. Your image will not be provided to any external agencies unless required by law.

    For the purpose of confirming your identity and membership status your image will also appear on the point of sale computer screens when you enter the Aquatic Centre.
  4. E-Commerce Transactions
    Information submitted when engaging in online transactions with SOPA, pass through a registered secure server which is operated by a third party. This server makes use of all available protective processes for the security of e-commerce information. SOPA does not accept any responsibility for security breaches that are beyond SOPA’s control.